Shipping policy

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We're committed to delivering your order as quickly and safely as possible. Below you'll find our shipping policies and delivery information.

Free Shipping

United States

  • Free Standard Shipping on orders over $59.00 USD.
  • Shipping is calculated at checkout for orders below this amount.

Order Processing

  • Processing time: 2–4 business days.
  • Longer processing may occur during holidays.
  • Tracking information is emailed once your order ships.

Delivery

Shipping times vary depending on your destination. Please refer to the shipping table below.

Country / Region Standard Delivery Express Delivery Orders $59+
Continental USA $5.99 7–15 Days $9.99 5 –10 Days FREE
Puerto Rico, Hawaii & Alaska $5.99 7–15 Days $9.99 5–10 Days FREE
Canada $5.99 7–15 Days $9.99 5–10 Days FREE
Europe & UK $5.99 7–15 Days $9.99 5–10 Days FREE
Australia $5.99 7–15 Days $9.99 5–10 Days FREE
Worldwide $5.99 7–15 Days $9.99 5–10 Days FREE

Tracking

Tracking updates usually appear within 24–72 hours. If you can't find your tracking email, check your Spam folder or contact us at support@collenstudio.com.

Shipping Address

Please verify your shipping address before placing your order. Address changes are only possible before your order has been processed.

Shipping Notice

Delivery times are estimates and may occasionally be affected by customs clearance, weather conditions, holidays or carrier delays. Once a package has been marked as delivered by the carrier, Collen is not responsible for lost or stolen packages.

Duties & Taxes

International orders may be subject to import duties, VAT or customs fees. These charges are not included in the product or shipping price and remain the customer's responsibility.

Contact

For any questions, please contact us at support@collenstudio.com.