FREQUENTLY ASKED QUESTIONS
Find answers to the most common questions about our products, shipping, returns, exchanges, and orders. If you can't find the information you're looking for, our customer support team is always here to help.
Order Issues
I entered the wrong shipping address. Can I change it?
Yes. If your order has not yet been processed, please contact our support team as soon as possible. Once an order has been shipped, we are unable to modify the shipping address.
Can I cancel my order?
Orders may be canceled before they are processed or shipped. Once an order has been dispatched, it can no longer be canceled. Please contact us immediately if you need assistance.
My order arrived damaged or incomplete. What should I do?
If your order arrives damaged, defective, or with missing items, please contact our customer support within 7 days of delivery and include photos of the package and products so we can resolve the issue quickly.
How can I track my order?
Once your order has been shipped, you will receive a tracking number by email. You can use it to monitor the delivery status at any time.
Product Information
How do I choose the correct size?
We recommend using the size chart available on each product page. If you are between two sizes, follow the sizing recommendations provided for that specific product or contact our support team for guidance.
What materials are your shapewear made from?
Our shapewear is made with premium fabrics selected for comfort, durability, flexibility, and effective compression while maintaining breathability for everyday wear.
Can I wear shapewear every day?
Yes. Our products are designed for daily use when worn in the correct size. Choosing the proper size ensures the best balance of comfort and support.
How should I wash my shapewear?
For the best results, hand wash with cold water and mild detergent, then allow the garment to air dry. Avoid bleach, fabric softeners, and high heat to preserve elasticity.
Exchanges & Returns
What is your return policy?
You may request a return within the period specified in our Return Policy, provided the product is unused, in its original condition, and with all original packaging.
Do you charge a restocking fee?
No. We do not charge any restocking fees for approved returns.
Who pays for return shipping?
Customers are only charged once for shipping costs. Approved returns will not result in additional shipping charges beyond the original shipping payment, as described in our policy.
How long does it take to process a refund?
After we receive and inspect your returned item, approved refunds are processed to the original payment method. Processing times may vary depending on your payment provider.
Shipping
Where do you ship?
We proudly ship to customers throughout the United States.
How long does shipping take?
Processing typically takes 1–3 business days. Delivery times vary depending on your location and the shipping method selected at checkout.
How much does shipping cost?
Shipping costs are calculated during checkout based on your delivery address and the shipping option selected.
What happens if my package is delayed?
Occasionally, shipping carriers may experience delays beyond our control. If your tracking has not updated for an extended period, please contact our support team and we will gladly assist you.
Order Issues
I entered the wrong shipping address. Can I change it?
Yes. If your order has not yet been processed, please contact our support team as soon as possible. Once an order has been shipped, we are unable to modify the shipping address.
Can I cancel my order?
Orders may be canceled before they are processed or shipped. Once an order has been dispatched, it can no longer be canceled. Please contact us immediately if you need assistance.
My order arrived damaged or incomplete. What should I do?
If your order arrives damaged, defective, or with missing items, please contact our customer support within 7 days of delivery and include photos of the package and products so we can resolve the issue quickly.
How can I track my order?
Once your order has been shipped, you will receive a tracking number by email. You can use it to monitor the delivery status at any time.
Product Information
How do I choose the correct size?
We recommend using the size chart available on each product page. If you are between two sizes, follow the sizing recommendations provided for that specific product or contact our support team for guidance.
What materials are your shapewear made from?
Our shapewear is made with premium fabrics selected for comfort, durability, flexibility, and effective compression while maintaining breathability for everyday wear.
Can I wear shapewear every day?
Yes. Our products are designed for daily use when worn in the correct size. Choosing the proper size ensures the best balance of comfort and support.
How should I wash my shapewear?
For the best results, hand wash with cold water and mild detergent, then allow the garment to air dry. Avoid bleach, fabric softeners, and high heat to preserve elasticity.
Exchanges & Returns
What is your return policy?
You may request a return within the period specified in our Return Policy, provided the product is unused, in its original condition, and with all original packaging.
Do you charge a restocking fee?
No. We do not charge any restocking fees for approved returns.
Who pays for return shipping?
Customers are only charged once for shipping costs. Approved returns will not result in additional shipping charges beyond the original shipping payment, as described in our policy.
How long does it take to process a refund?
After we receive and inspect your returned item, approved refunds are processed to the original payment method. Processing times may vary depending on your payment provider.
Shipping
Where do you ship?
We proudly ship to customers throughout the United States.
How long does shipping take?
Processing typically takes 1–3 business days. Delivery times vary depending on your location and the shipping method selected at checkout.
How much does shipping cost?
Shipping costs are calculated during checkout based on your delivery address and the shipping option selected.
What happens if my package is delayed?
Occasionally, shipping carriers may experience delays beyond our control. If your tracking has not updated for an extended period, please contact our support team and we will gladly assist you.