Privacy Policy
Privacy Policy
At Collen, protecting your privacy is one of our highest priorities. This Privacy Policy explains how we collect, use, store, protect, and share your personal information whenever you visit our website, create an account, contact our support team, or purchase our products.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and processing of your information as described below.
Information We Collect
Depending on how you interact with our website, we may collect different types of personal information.
Information You Provide
When placing an order, creating an account, subscribing to our newsletter or contacting Customer Support, we may collect:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information (processed securely by our payment providers)
- Order history
- Customer support communications
Automatically Collected Information
When you browse our website, certain technical information is collected automatically to improve website performance and security.
- IP address
- Browser type and version
- Device information
- Operating system
- Language preferences
- Time zone
- Pages visited
- Products viewed
- Shopping cart activity
- Referral websites
- Website interactions
Information From Cookies
We use cookies, pixels, web beacons and similar technologies to remember your preferences, improve website functionality, personalize your shopping experience and measure website performance.
These technologies also help us understand customer behavior and optimize advertising campaigns across various platforms.
How We Use Your Information
We use the personal information we collect to operate our business, provide our services, improve your shopping experience, and fulfill our contractual obligations.
Depending on your interaction with our website, your information may be used to:
- Process and fulfill your orders.
- Verify and authorize payments securely.
- Arrange shipping and delivery.
- Provide order confirmations and shipping updates.
- Respond to customer service requests.
- Improve our products, services, and website performance.
- Detect and prevent fraud or unauthorized transactions.
- Comply with applicable legal obligations.
- Send promotional emails or marketing communications when you have provided your consent.
Order Processing
When you place an order, we use your personal information to process your payment, prepare your shipment, provide tracking updates, and communicate important information regarding your purchase.
Without this information, we may be unable to complete your order or provide customer support.
Fraud Prevention
To protect both our customers and our business, we may use automated systems and fraud prevention tools to identify suspicious transactions, unauthorized payments, or unusual purchasing activity.
Orders identified as high risk may require additional verification or may be cancelled for security reasons.
Customer Support
If you contact our Customer Support team, we use the information you provide to respond to your inquiries, resolve issues, process returns or exchanges, and improve the quality of our services.
Marketing Communications
If you choose to subscribe to our newsletter or promotional communications, we may send you updates about new arrivals, exclusive offers, product launches, special promotions, and other marketing content.
You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.
Sharing Your Information
Collen does not sell your personal information.
We only share your information with carefully selected third-party service providers when necessary to operate our business and provide our services.
Shopify
Our online store is powered by Shopify. Shopify securely hosts our website and processes customer information required to complete purchases and manage orders.
Shopify processes your information in accordance with its own Privacy Policy and applicable data protection laws.
Payment Providers
Payments are processed through secure third-party payment providers. Collen does not store your complete credit card or payment details.
Payment providers may process your information to authorize transactions, prevent fraud, and comply with financial regulations.
Shipping Partners
To deliver your order, we share the necessary shipping information with trusted logistics providers and shipping carriers, including your name, shipping address, and contact information.
These providers use your information solely for the purpose of delivering your order and related shipping services.
Legal Requirements
We may disclose personal information when required by applicable law, court order, legal process, or governmental request, or when necessary to protect our rights, prevent fraud, enforce our policies, or ensure the safety of our customers and business.
Cookies & Tracking Technologies
Collen uses cookies, pixels, web beacons, and similar technologies to improve your browsing experience, remember your preferences, maintain your shopping cart, enhance website functionality, and better understand how visitors interact with our website.
Cookies also help us measure the effectiveness of our marketing campaigns and personalize content and product recommendations based on your interests.
Types of Cookies We Use
- Essential Cookies – Required for the website to function properly, including checkout, account login, shopping cart, and security.
- Performance Cookies – Help us understand website traffic and improve performance.
- Analytics Cookies – Allow us to measure visitor behavior and improve user experience.
- Marketing Cookies – Used to deliver personalized advertisements across supported advertising platforms.
Most browsers automatically accept cookies. You may disable or manage cookies through your browser settings; however, some features of our website may not function properly if cookies are disabled.
Analytics
We use analytics tools to better understand how visitors use our website, identify technical issues, improve performance, and enhance the overall customer experience.
These services may collect information such as pages visited, browsing behavior, approximate location, device type, browser version, and referral sources.
Advertising & Marketing Technologies
To provide relevant advertising and measure campaign performance, we may use trusted advertising technologies including:
- Google Analytics
- Google Ads
- Meta Pixel (Facebook & Instagram)
- TikTok Pixel
- Shopify Marketing Tools
These platforms may use cookies and similar technologies to understand how visitors interact with our website and advertisements.
Personalized Advertising
We may use browsing activity, purchase history, and website interactions to display advertisements that are more relevant to your interests.
You may control advertising preferences through your browser settings or the advertising settings provided by the respective advertising platforms.
Email Marketing
If you subscribe to receive updates from Collen, we may send newsletters, exclusive promotions, product launches, restock notifications, and other marketing communications.
You may unsubscribe at any time using the "Unsubscribe" link included in our emails.
SMS Marketing
Where available and subject to your consent, we may send order updates, shipping notifications, promotional offers, and abandoned cart reminders via SMS.
You may opt out of SMS communications at any time by following the instructions included in the message or by contacting our Customer Support team.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
When personal information is no longer required, it is securely deleted or anonymized where reasonably possible.
Automated Decision Making
To protect our customers and business against fraud, certain transactions may be reviewed using automated fraud detection systems.
These systems help identify unusual purchasing behavior or potentially unauthorized transactions. When appropriate, additional verification may be requested before an order is approved.
Your Privacy Rights
Depending on your country or region of residence, you may have certain rights regarding your personal information under applicable privacy laws.
Subject to applicable legal requirements, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Request a copy of your personal information in a portable format.
- Object to or restrict certain processing activities.
- Withdraw your consent for marketing communications at any time.
To exercise any of these rights, please contact us at support@collenstudio.com.
GDPR (European Economic Area)
If you are located in the European Economic Area (EEA), United Kingdom, or another jurisdiction with similar privacy laws, we process your personal information only when we have a valid legal basis, including fulfilling a contract, complying with legal obligations, protecting legitimate business interests, or based on your consent where required.
You may request access, correction, restriction, deletion, or portability of your personal information by contacting our Customer Support team.
California Privacy Rights (CCPA/CPRA)
If you are a California resident, you may have additional rights regarding your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
These rights may include the ability to know what personal information we collect, request deletion, request correction, and obtain information regarding how your data is used and shared.
Collen does not sell personal information as defined under the CCPA.
Children's Privacy
Our website is not intended for individuals under the age of 16.
We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us immediately so we can investigate and remove the information where appropriate.
International Data Transfers
Because our business operates internationally, your personal information may be processed or stored in countries outside your country of residence.
Whenever personal information is transferred internationally, we take reasonable measures to ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.
Data Security
Protecting your personal information is important to us.
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.
Although no method of data transmission or electronic storage can be guaranteed to be completely secure, we continuously work to maintain appropriate security measures and improve our systems.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.
The updated version will become effective immediately upon publication on this website. We encourage customers to review this page periodically to stay informed about how we protect personal information.
Contact Us
If you have any questions regarding this Privacy Policy, wish to exercise your privacy rights, or would like additional information about how we process your personal information, please contact us:
Collen
Customer Support Email:
support@collenstudio.com
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (PST)
We will make every reasonable effort to respond to your request as quickly as possible.
Last Updated: July 2026